As the Branch Operations Head at City Savings Bank, you are responsible for overseeing day-to-day branch operations, ensuring regulatory compliance, and driving service delivery efficiency. They manage cash, auditing, and security protocols to achieve zero operational losses, while leading branch staff to improve customer service and support sales performance.
Key Responsibilities
- Operational Control & Compliance: Ensures strict adherence to bank policies, anti-money laundering regulations, and KYC procedures.
- Performance Management: Leads and motivates branch personnel, fostering teamwork and providing mentoring to achieve performance targets.
- Service Delivery & Security: Oversees efficient cash handling, record-keeping, and security of branch assets.
- Risk Management: Minimizes operational risks through strict controls, monitoring, and regular auditing.
- Relationship Management: Builds strong relationships with DepEd partners, regulators, and customers to enhance service experience.
Required Qualifications & Skills
- Requires a 5 years work experience in banking operations, including roles in sales or customer service.
- Proficiency in branch operations procedures, strong leadership abilities, and excellent communication skills.
- Must be a bachelor's degree in business or a related field graduate.
