Manage the branch operations ensuring the store and restaurant runs smoothly and efficiently
Oversee cash transactions, cash reconciliations, account payments, account receivables, and other accounting duties according to company policies.
Welcome customers, provide assistance, and respond to their concerns.
Socialize with customers to develop and keep a cordial relationship that insures long term loyalty.
Answer guests phone and online inquiries.
Ensure customer transactions are processed promptly and accurately.
Address employee and customer complaints or requests, ensuring all registers always have the correct amount of cash and resolving price checks for customers.
Ensure daily collection deposits are done on time.
Identify and communicate any accounting related issues to management promptly.
Ensure that products are properly displayed, stocked, and labeled.
Responsible for developing and implementing the visual strategy for displaying products.
Identify trends and monitor supply and demand.
Collaborate with the marketing department to brainstorm new projects, campaigns, and business ideas.
Recommend ways to reach a broader audience (e.g. discounts and social media ads).
Promote the brand in the local community through word-of-mouth and restaurant events.
Perform suggestive selling.
Initiate changes to improve the business and profitability (e.g. revising opening hours to ensure the store can compete effectively in the local market).
Interpret sales reports and provide guidance on how to improve figures and customer engagement.
Communicate with customers and address any problem they may have.
Serve as the primary point of contact for customer service.
Keep customers happy by delivering excellent service.
Conduct daily briefing by coordinating the front of the house and back of the house and address internal issues.
Organize staff work schedule for approval of the Head of Internal Operations.
Responsible for ordering store and restaurant inventory and supplies while staying within the budget.
Estimate future needs for goods, kitchen utensils, and cleaning products.
Ensure compliance with sanitation and safety regulations.
Manage the branch's good image and suggest ways to improve it.
Control operational costs and identify measures to cut waste.
Maintain safety and food quality standards.
In-charge in cleaning the entire branch.
Responsible for monitoring the temperature of the chillers, freezers, and the air-condition to maintain the wines in proper condition.
Develop maintenance schedules and report items for repair and maintenance.
Ensure all staff perform their functions effectively.
Ensures everyone in the team is in proper uniform and pleasing personality at all times while on duty.
Train staff to follow operations procedures.
Train new and current employees on proper customer service practices.
Appraise staff performance and provide feedback to improve productivity.
Replenishing and monitoring the store petty cash fund.
Always be present at the most busy/important time of the business activities.
Report daily sales to management and to the Finance Dept.
Submit required daily reports to the Finance Dept.
Submit duly approved pull-out forms and transfer forms.
Attend management meetings regularly.
Send a monthly summary report of management meals.
Send a monthly summary report of management meals.
Forward all accounting documents within the stipulated deadlines.
Send weekly purchase orders and projections to the Purchasing Dept.
Conduct and report inventory count to the Purchasing Dept.
Qualifications
A graduate of HRM or business-related courses.
With at least 3 years of experience in the restaurant industry.
Excellent customer service skills.
Strong communication skills, tact, and diplomacy.
The ability to lead and motivate teams and influence people.
