The Reliever shall provide temporary support to the Branch Cashier by performing assigned cashiering and payment-processing functions. The role ensures the accurate handling of premium collections, proper documentation of transactions, and continuity of branch operations while maintaining compliance with company policies and regulatory requirements.
Key Responsibilities
- Receive and process premium payments (cash, cheque, online transfers, and POS) from customers and agents, as assigned.
- Issue official receipts and ensure accurate recording of transactions in the insurance system.
- Assist in balancing daily cash collections and preparing end-of-day cash reports.
- Turn over collections to the designated personnel or authorized accounts in accordance with company procedures.
- Maintain complete and accurate documentation of all payment transactions.
- Coordinate with the Underwriting, Claims, and Accounting Departments regarding payment-related concerns, as necessary.
- Respond to customer inquiries related to payments, billing, and other cashiering concerns within the scope of the role.
- Adhere to company policies, internal controls, and applicable regulatory requirements while performing cashiering duties.
- Provide assistance during branch audits by preparing and submitting required financial records and supporting documents.
- Safeguard cash collections, official receipts, and other financial records, ensuring confidentiality and security at all times.
- Perform other related duties that may be assigned to ensure uninterrupted branch operations during the temporary coverage period.
