BPO Training Manager - Teleperformance Davao

What you'll be doing

• Assist in the design, development and implementation of engaging training curricula and materials for new hires and existing employees
• Deliver effective training sessions to diverse groups of learners, adapting your approach to meet individual needs
• Provide one-on-one coaching and mentoring to help employees enhance their performance and reach their full potential
• Monitor and evaluate the effectiveness of training programs, making data-driven recommendations for improvements
• Collaborate with department heads and subject matter experts to identify training needs and ensure programmes are aligned with business objectives
• Support the management of training records, schedules and budgets
• Share best practices and innovations with the wider training team to drive continuous improvement

What we're looking for

• Minimum 3 years experience in a BPO training or L&D role, preferably within the contact centre or customer service industry
• Excellent facilitation and presentation skills, with the ability to engage and motivate trainees
• Strong analytical and problem-solving skills to identify training needs and design tailored solutions
• Familiarity with learning management systems and training administration processes
• Strong interpersonal and communication skills to build effective relationships with stakeholders at all levels
• Passion for learning and development, with a drive to continually enhance your own skills and those of others