If you're passionate about developing people and turning new hires into high-performing teams, this is your opportunity to make a bigger impact. We're looking for a BPO Trainer who can deliver engaging training, strengthen team capabilities, and drive operational success through learning.
• The Role: Deliver engaging training sessions, facilitate learning programs, and support workforce capability development
• The Impact: Equip teams with the skills and knowledge needed to improve performance and customer experience
• The Opportunity: Take ownership of training delivery, support operational goals, and help shape future team leaders
Job Description:
Training & Development Delivery work focuses on delivering/providing training for the general workforce and targeted functional/technical areas including:
- Delivering training materials including presentation materials, training guides/manuals, course evaluations, etc.
- Coordinating training schedule based on training requirements
- Positions on this level have comprehensive knowledge of the specific discipline or the broader area in which the position operates.
- Executes specialized projects and activities and typically works according to set principles.
- Usually generates and initiates own workload and doesn't need instructions or guidelines.
- Might also supervise work of less experienced professionals providing professional expertise and taking responsibility for the end product.
- Positions at this level are expected to significantly improve the day-to-day activities/processes.
- Manages and oversee the implementation of short-term activities within the team.
- Decisions are of an operational nature within a defined scope.
- Positions on this level deliver their share of professional responsibilities focusing on professional excellence.
- Typically manages a team of Individual Contributor co-workers.
Requirements:
- Current or recent experience as a Trainer or any teaching experience
- Proven experience as a Trainer in the BPO/Contact Center industry.
- Strong facilitation, coaching, and training delivery skills.
- Experience handling training materials, schedules, and learner performance.
- Can start ASAP at Clark, GY Shift
- Can do demo presentation virtually
