BPO -Trainer- (Human Capital Management)

Responsibilities:

Responsible for conducting pre-process and process training to new hires and evaluate their performance

based on their competencies.

Deliver and facilitate Pre-Process and Process Trainings

Take up new hire Training batches

Maintain attrition and throughput as per process guidelines

Coach and counsel where-ever needed

Document Training reports and trackers

Conduct Pre & Post assessment to identify any red flags (if any)

Provide feedback to specific areas of opportunity

Provides Training Needs Analysis

Coach associates on DSAT with a clear understanding of process requirement

Generate and maintain regular reports

Understand process requirement

Conduct regular audits to check training effectiveness

Conduct Recursive Training based on the Training Need Identification/Analysis received from

Operations/Quality

Helps in creating training modules/curriculum

Other tasks that may be required/assigned by the supervisor/manager as required by the business

Requirements:

Preferred: Candidate must possess at least a Bachelor's/College Degree, any field.

At least 1 year of working experience in the related field is required for this position.

Experience in handling a (indicate the nature of the program) program is preferred

Excellent written and verbal communication skills

Must possess good presentation skills

Excellent Organizational and planning skills

Good understanding of Group Dynamics (diversity)

Analytic and Results Oriented

Preferred with HCM Background