BPO Team Leader

Job Summary

The Team Leader is responsible for overseeing the daily performance and productivity of a team of customer service representatives or associates. This role ensures that operational targets, quality standards, and client expectations are consistently achieved while fostering employee engagement, development, and compliance with company policies and procedures.

Qualifications

• At least one (1) year of experience in a leadership or supervisory role in a BPO or customer service environment is preferred.
• Strong leadership, coaching, and people management skills.
• Excellent verbal and written communication skills in English.
• Strong analytical, problem-solving, and decision-making skills.
• Proficient in Microsoft Office applications and other business tools.
• Willing to work on shifting schedules, weekends, holidays, and overtime, as business requires.