BPO Team Leader

Job Summary

The Logistics Operations Team Leader will direct and mentor a high-performing team of logistics support specialists, ensuring seamless service delivery across global supply chain, dispatch, and customer touchpoints. In this role, you will drive operational efficiency, track strict delivery and service metrics, maintain client compliance, and build a high-accountability culture.

The ideal candidate is a seasoned BPO operational leader with deep experience in logistics workflows (tracking, freight coordination, dispatch, or account management) who excels at real-time coaching, exception handling, and balancing fast-paced daily floor demands.

Qualifications & Requirements

• Minimum of 1–2 years as a Team Leader or Supervisor in a BPO, shared services, or third-party logistics (3PL) environment.
• Solid understanding of logistics operations (e.g., freight forwarding, last-mile delivery, supply chain management, tracking systems, or dispatch).
• Proven track record of driving frontline teams to meet strict operational metrics, SLA benchmarks, and customer satisfaction targets.
• Excellent verbal and written English communication skills for handling client escalations and cross-border operations.
• Strong analytical background with experience using logistics platforms, ticketing tools (e.g., Zendesk, Salesforce), and operational dashboards.
• Willingness to work flexible shifts (including night shifts or rotating rosters) to support international logistics accounts.