BPO Reports Analyst Lead

Role Functions:

• Manage task allocation of all reports and workforce team members; 
• Assist stakeholders with dashboard development and report generation. 
• Work closely with management team to prioritize business and information needs 
• Act as key person to do check and balance on different reporting information. 
• Provides analytics and performance recommendations based on generated values 
• Develop and implement data collection systems and other strategies to optimize statistical efficiency 
• Evaluates, recommend and implement different reporting methodology for Reporting Enhancements 
• Monitor process performance and improvements based on Operational Key Metrics 
• Delivers and accommodates ad hoc reports as necessary 
• Automate reports to reduce inefficiencies by designing macros 
• Delivery of all designated reporting activities as detailed in Service Menu to agreed timelines and quality both internally and externally 
• Template, tracker creation and maintenance 
• Data collation for reports 
• Audit tasks output of any reports and workforce team members; 
• Coach subordinate or downline's work errors and issues; 
• Monitor Performance: Track key performance indicators (KPIs) and other metrics to evaluate the effectiveness of reporting process 
• Provide insights and recommendation based on report findings to support decision making 
• Identify training needs for team members and facilitate development opportunities 
• Data generation and processing for Daily, Weekly, Monthly and Quarterly Reporting Assignments 

Qualifications:

• Bachelor's degree is an advantage; Completed at least 2yrs in college 
• With at least 2 year of experience as Reports Analyst Lead in BPO 
• Experience in handling a team of Reports Analyst  
• Experience in creating reports/dashboards from scratch. 
• Individual contributor experience welcome and encouraged to apply 
• Knowledge in Microsoft Office applications including Excel, PowerPoint and Word 
• Must be proficient in Advance MS Excel and its functionalities and be able to work on other MS Tools and VBA