BPO Reports Analyst Lead

ROLE PROFILE:

• Graduate of any 4 years course
• Has background and familiarization how contact services operations work
• With at least 2 years of experience as Reports Analyst Lead in BPO set up
• Individual Contributors are welcome to apply
• Experience with client facing/interactions.
• Presenting or Doing reports presented to Clients or Senior Management.
• Extensive knowledge in different KPI's
• Excellent oral and written communication skills at all levels of the organization
• Knowledge in Microsoft Office applications including Excel, PowerPoint and Word
• Must be proficient in Advance MS Excel and its functionalities and be able to work on other MS tools and VBA
• Knowledge in MS Access, SQL, and other BI Tools and database is a plus but not a requirement
• Can start ASAP
• Can work onsite (Ortigas, Pasig City) and on shifting schedule
• Earn up to 40k salary + HMO + Allowance

ROLE FUNCTION:

• Translate stakeholder requirements into reporting deliverables.
• Direct contact and data presentation to client
• Will serve as an Individual Contributor. People management experience is a plus but not required.
• Assist stakeholders with dashboard development and report generation.
• Work closely with management team to prioritize business and information needs.
• Act as key person to do check and balance on different reporting information.
• Provides analytics and performance recommendations based on generated values.
• Develop and implement data collection systems and other strategies to optimize statistical efficiency.
• Evaluates, recommend and implement different reporting methodology for Reporting Enhancements.
• Monitor process performance and improvements based on Operational Key Metrics.
• Data generation and processing for Daily, Weekly, Monthly and Quarterly Reporting Assignments.
• Delivers and accommodates ad hoc reports as necessary.
• Report template building and maintenance.
• Automate reports to reduce inefficiencies by designing macros
• Delivery of all designated reporting activities as detailed in-Service Menu to agreed timelines and quality both internally and externally
• Template and tracker creation
• Data collation for reports