Company Description
ATAIN is a leading next-gen customer experience company, specializing in AI-led transformative experiences for global brands. With a focus on digital and human intelligence, ATAIN manages end-to-end CX journeys across Travel and High Growth Tech industries. Established in 1998, IGT employs over 25,000 specialists across 30 delivery centers worldwide, with certifications in IT and BPO processes.
EDUCATIONAL QUALIFICATIONS
- Preferably a graduate of any bachelor's degree
RELEVANT EXPERIENCE
- With 1 year BPO experience
- Good spoken & written English communications skill
- Computer proficient and can navigate the computer with minimum-to-zero supervision
QUALIFICATIONS & SKILLS:
- Graduate of any Bachelor's degree with at least 1-2 years of working experience in BPO/Call Center - customer service/sales/travel account experience is required.
- Analyzes and tests processes and systems, ensures compliance with regulatory standards, validates data accuracy, identifies and resolves issues, and collaborates with stakeholders
- Candidate must have excellent spoken & written English communications skills and strong analytical and listening skills
- Willing to work on-site in a flexible shifting or rotational schedule within 24/7 work hours.
FUNCTIONAL COMPETENCIES
- Ability to learn and apply procedures
- Adaptability
- Communication / Customer Service
- Stress Tolerance
- Work Commitment / Motivation
- Problem Solving Ability
- Analytical and Methodical Abilities
- Willing to work in Taguig
- Willing to work full on site, on shifting schedules
