BPO Operations Manager | Pioneer Team

Embrace the innovation with iOPEX Technologies. Join us now!

We are hiring for awesome Operations Manager for our #iopexhappy@work team.

What are your tasks

• Manages operations for Customer Service/Tech Support - Voice and Non- Voice
• Perform weekly meetings with operations staff to discuss issues affecting business
• Submit weekly operations report to client
• Set operational goals, objectives and develops strategies to meet client metrics
• Gather, review, and analyze reports, records, and data from Team Leads and WFM to ensure that all quality, efficiency, and productivity standards are met
• Possess Budgeting and Financial Planning skills
• Must be able to foster a Positive and Productive Work Environment, with ability to Lead, Build Teams, and Motivate staff

What we are looking for

• Minimum 3 years proven Operations Manager experience in a BPO contact center environment
• Must have excellent Verbal and Written English Communication Skills
• Must be willing to work onsite on a pre-dominantly night/shifting schedule at Bonifacio Global City, Taguig

Other info:

• Application Process: 1 Day hiring (Onsite Process depending on the availability of the hiring managers)
• Work set up: Onsite
• Schedule: Shifting
• Salary Range: Your current and expected salary as well as your interview with the hiring managers will be considered for the offer

Interested Here are ways to reach us:

• Send a message to WhatsApp - +63 9178246345 / +63 9214815596 (Yan & Krizia)
• Please make sure to fill out this application form: https://linktr.ee/iopexph