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ntt data north america

BPO Customer Care Associate - Insurance Benefits and Eligibility

ntt data north america
Philippines, Quezon City
1-3 Years
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  • Posted 12 hours ago
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Job Description

Roles & Responsibilities

  • These individuals have a working knowledge of one technical skill.
  • They work on routine and non routine matters.
  • They handle routine questions and issues, referring complex or unexpected matters to higher level employees for assistance.
  • Resolves more complex client situations by applying demonstrated knowledge and skills generally acquired through job experience.
  • Ensures accurate and timely completion of transactions to meet or exceed client SLAs.
  • Works on preparation of SOPs / process transitions.
  • They may regularly interact with customers and first line management.
  • Takes escalated calls from providers/callers.
  • Develops tactical and operational plans to achieve key milestones in the project.
  • Ensures accurate and timely processing of transactions to meet or exceed client service level agreements.
  • Identifies and resolves issues around nonstandard pending transactions.
  • Typically requires 1-3 years relevant experience.
  • High School Diploma or equivalent.
  • Undergraduate degree or some college coursework preferred.
  • Solid computer skills.
  • Strong communication skills.
  • Strong customer service skills.
  • Strong attention to detail, time management and organizational skills.
  • Ability to physically perform general office requirements.
  • Must be able to perform essential responsibilities with or without reasonable accommodations.

More Info

Job Type:
Permanent Job
Industry:
Other
Employment Type:
Full time

Job ID: 150869005

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Last Updated: 07-07-2026 07:16:39 AM
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