Job Description

JOB PURPOSE

The Boutique Manager for CHANEL shall lead an energetic and passionate team of people who are dedicated to creating experiences with CHANEL clients. Through a keen sense of business acumen, he/she shall be responsible for all day-to-day operations and retail activities in the Chanel Privé Boutique that he/she will handle. He/she should drive the sales to achieve the CHANEL's daily/weekly/monthly goals and be able to take appropriate actions to meet the KPIs.

PRIMARY ACCOUNTABILITIES

A. Retail Sales – 35%

1. Monitors and achieves daily / weekly / monthly sales targets.

2. Understands the business environment of CHANEL. Monitors, and keeps up with competition, business trends and client insight.

3. Identifies business opportunities and develops business initiatives in line with the CHANEL's vision and strategy.

4. Provides constant feedback and reports to Sales & Education Manager for CHANEL to influence strategies and recommendations.

5. Consolidates individual sales forecast and sales performance and submits to assigned Store Branch Manager (SBM) to process the commissions/incentives and reward the CHANEL employees who achieve and exceed sales forecast.

B. Retail Operations – 35%

1. Accountable for the day-to-day business operations and financial results of the handled CHANEL Boutique with the goal of achieving CHANEL's target sales and profitability.

2. Sets high standards for the entire client experience, encompassing the essential components of the Art of Relation, and inspires the CHANEL Team to deliver exceptional services that go above and beyond client expectations.

3. Ensures that details and data of the customers in the handled CHANEL Boutique are recorded and maintained properly under the RCC database using RCC's system/s. CRM data on each customer is kept up to date, in accordance with the policy on Collection and Protection of Data.

4. Communicates the requirements for retail and collateral stock to all relevant parties and facilitates the efficient operation of incoming CHANEL shipments.

5. Takes charge of all loss prevention efforts, including inventory control and security in the handled CHANEL Boutique.

6. Ensures all operational procedures regarding CHANEL sales, returns, transfers, stock adjustments and all policies are followed.

7. Ensures that the handled CHANEL Boutique is ready for visit/audit at any time and at all operational levels.

8. Masters and oversees execution of the following policies and guidelines in the handled CHANEL Boutique:

· Store Operating Hours and Store Schedule

· In-store decorum

· Dress code and grooming

· Incident Reports (IRs)

· Telephone Calls

· Basic Store Checklist

· Delegation of Tasks

· Stockrooms

· Requisition of Store Supplies and Fixed Assets

· Employee Purchases and Other Related Transactions

· Store Briefing

· Special Advisory from Malls

9. Monitors supplies and equipment, and coordinates with assigned SBM for the supplies requisition/replenishment to ensure treatment rooms and stockrooms are fully stocked.

10. Coordinates with nearest Rustan's Department Store on the laundry service.

C. People Management – 30%

1. Supervises the performance of the handled CHANEL team, and guides towards achieving results and developing individual talents.

2. Manages the schedules of the handled CHANEL employees, including daily operational zoning to ensure floor coverage and the best possible customer service.

3. Regularly provides proactive and timely support and encouragement to maintain a productive and engaged workforce.

4. Participates in the recruitment of Beauty Advisor/s (BA) for CHANEL and conducts performance reviews with the handled CHANEL team.

5. Monitors appropriate onboarding programs for all new hires that will be under his/her supervision by collaborating with CHANEL Learning Team.

6. Reports to assigned SBM regarding the CHANEL Team's schedule, attendance, commissions, and other concerns.

JOB DIMENSIONS

Education:

Graduate of any business-related course Special courses in Retail and/or with MBA is an advantage

Skills, Knowledge, Attributes and Competencies:

· Good knowledge of the beauty trends and practices in the market industry

· Familiar with the business, systems and procedures used in RCC

· Strong client experience mindset

· Planning, organization, and change management skills