Billing Team Lead

Are you Robert Walters

Key Responsibilities
1. Global Billing Process Ownership
Own the end-to-end billing lifecycle across temporary, permanent, and self-billing client models
Define and standardise global billing processes across multiple client requirements and system environments (e.g. Fieldglass, D365, Power BI, client systems)
Establish clear process documentation, ownership, and governance across all billing activities
Ensure consistency in execution while accommodating necessary client-specific variations
2. Operational Delivery & Performance Management
Lead the offshore billing team to deliver daily, weekly, and monthly invoicing in line with client SLAs and contractual requirements
Manage workload allocation across client portfolios based on volume, complexity, and priority
Ensure high levels of accuracy, timeliness, and completeness across all billing outputs
Monitor and report on operational KPIs including throughput, error rates, SLA adherence, and rework

3. Revenue Assurance & First-Line Control
Embed robust first-line controls across billing processes to ensure invoice accuracy and revenue integrity
Oversee validation of timesheets, rates, remittances, and client-specific commercial terms
Ensure structured resolution of exceptions, including failed uploads, mismatches, and data discrepancies
Reduce dependency on manual checks by designing and implementing repeatable control mechanisms
4. Stakeholder Coordination & Workflow Integration
Act as the central coordination point between offshore billing teams and key stakeholders including Onsite teams, Finance, Operations, and Client contacts
Manage dependencies on upstream data inputs (timesheets, payroll files, client data) to ensure timely billing
Coordinate resolution of data quality issues with Onsite and operational teams
Ensure effective handoffs between billing, payroll, and finance systems to support end-to-end process flow
5. Systems & Process Optimisation
Drive the transition from manual processes (e.g. spreadsheets, macros, VLOOKUPs) to automated, system-driven workflows
Partner with Technology, Product, and Transformation teams to improve system functionality (e.g. Fieldglass, D365 integrations)
Identify process inefficiencies and implement scalable solutions to improve productivity and reduce error rates
Support implementation of new tools, system enhancements, and process changes
6. Capacity, Resource & Offshore Model Management
Manage offshore team capacity to ensure optimal utilisation and service delivery
Support workforce planning aligned to billing volumes, client growth, and transformation initiatives
Build a resilient, cross-trained team capable of supporting multiple clients and processes
Contribute to the evolution of the offshore delivery model, including transition of activities from onshore
7. Continuous Improvement & Transformation Delivery
Lead continuous improvement initiatives to simplify, standardise, and scale billing processes
Support the delivery of the Billing Transformation programme, including process redesign and automation
Reduce operational complexity, manual intervention, and reliance on key individuals
Embed a culture of accountability, process ownership, and continuous improvement within the team

Qualifications & Experience
Strong experience in billing, revenue operations, or finance operations within a complex, multi-client environment
Experience operating in offshore or shared service delivery models
Deep understanding of process design, standardisation, and operational control frameworks
Proven ability to manage high-volume, complex transactional processes across multiple systems
Experience driving process improvement, automation, and operational efficiency initiatives
Strong stakeholder management and coordination skills across geographically dispersed teams
High attention to detail with a focus on accuracy, control, and delivery

As a Disability Confident Employer, Robert Walters is committed to offering a fully inclusive and accessible recruitment process to all candidates. If you require any accommodations or adjustments as a result of a disability, impairment or health condition, please do not hesitate to let me know.