We're an award-winning global outsourcer providing contact center and back office services on behalf of our global clients. Come work at a place where innovation and teamwork come together to support the most exciting missions in the world!
- Responsible for distributing information to team members
- Provide Insight and Reports to the campaign and Management
- Oversee the Billing specialist who respond to customer inquiries
- Monitor and drives team performance
- Idea on billing and medical coding
- Leads the team towards common goals even with aggressive timelines
- Develops logical problem-solving skills and train team members
- Motivates people
- Well versed in coaching culture
- Provides daily/weekly/monthly action plan for agent development
- Review performance reports/statistics as a group discuss action plans for low performers in any key metric area
- Can quickly adapt with changes and learns campaign specific processes
- Acts as an SME
Join the A-Team and experience the A-Life!
