Billing Support - First Mile, SPX Express (Paranaque)

2-4 Years

Job Description

Responsible for delivering overall billing monitoring and validation, including resolution of disputes in alignment with SLA targets
Approve validated billing entries and endorse them to the Finance Team for processing
Utilize advanced Excel/Google Sheets formulas for reporting, analysis, and process optimization
Monitor compliance of agencies and internal teams with billing-related data requirements and submission deadlines
Ensure accuracy and integrity of operational data across planning tools and trackers
Generate and manage regular performance and process reports drive continuous improvement initiatives
Resolve billing-related escalations through root-cause analysis and implement long/short-term solutions
Conduct billing orientation and training for newly onboarded partner agencies
Supervise seasonal manpower assigned to billing operations to maintain process efficiency and quality
Support monthly closing activities, including reconciliation of billing reports
Contribute to cost-efficient and effective FM Ops projects and process enhancements
Perform other tasks as may be assigned by the Reporting Manager

Bachelor's degree in Finance, Accounting, Business Administration, or related field
Preferably with at least 2 years of billing, finance, or operations experience open to fresh graduates with strong analytical and technical skills
Strong proficiency in Microsoft Excel and Google Sheets (e.g., formulas, pivot tables, data validation, dashboards)
Experience in handling large datasets and generating actionable insights
Excellent written and verbal communication skills for cross-functional coordination
Strong problem-solving and analytical thinking with keen attention to detail
Ability to adapt to a dynamic, fast-paced logistics environment
Strong interpersonal skills with the ability to work across teams and external partners
Experience managing or supervising support teams (seasonal or regular) is a plus