Sangoma, a leading business communications provider, is looking for a detail-oriented Billing Specialist to join our finance team. With over four decades of experience in delivering innovative UCaaS solutions, we prioritize accuracy and customer satisfaction in our billing processes. As a Billing Specialist at Sangoma, you will be responsible for ensuring timely and accurate invoicing, managing billing inquiries, and supporting our customers with their billing needs. If you have a knack for numbers and a passion for excellence in customer service, we want to hear from you!
Your Role:
- Prepare and issue accurate customer invoices in a timely manner, ensuring compliance with company policies
- Manage billing adjustments, credit notes, and account reconciliations as needed
- Review accounts for discrepancies and resolve issues promptly to ensure customer satisfaction
- Handle customer billing inquiries and provide detailed explanations of charges and billing processes
- Maintain accurate records of billing transactions and generate periodic reports for management
- Collaborate with sales and customer service teams to gather necessary information for billing accuracy
- Assist in the implementation of improvements to billing processes to enhance efficiency and accuracy
Requirements
- 2-3 years of experience in billing, accounts receivable, or finance
- Strong attention to detail and proficiency in managing numerical data
- Familiarity with billing software and accounting systems; experience with Great Plains or Sage 300 is a plus
- Excellent communication skills, with the ability to interact professionally with customers and team members
- Problem-solving skills and a proactive approach to resolving billing issues
- Proficiency in Microsoft Excel, including functions for data analysis and reporting
