Billing Specialist

OVERVIEW

The Financial Operations Specialist supports the monthly residual production, partner billing, and reconciliation processes that keep our payment operations running.

ESSENTIAL DUTIES

• Support monthly residual production by organizing source files, validating processor data, and running QA checks on partner residual statements.
• Compare residual reports against source data to confirm volume, income, and payout amounts reconcile, and flag variances for review.
• Process recurring merchant billing through NetSuite and the Zeamster gateway, including platform fees, device fees, and third-party billing programs.
• Prepare billing files by validating customer numbers, amounts, and totals against source reports.
• Issue merchant invoices, credit memos, and refunds in NetSuite with proper documentation.
• Work the FinancialOps case queue — billing, refund, and bank-change requests — within SLA.
• Update merchant bank account records in NetSuite based on weekly account-maintenance reports.
• Set up new partner records and vendor IDs in NetSuite, including W-9 collection and ACH payment configuration.
• Maintain accurate documentation of recurring processes and identify opportunities to streamline manual work.

QUALIFICATIONS

• Bachelor's degree in Finance, Accounting, Business, or a related field; equivalent experience considered.
• 0-2 years of experience in finance, accounting, billing, or operations (internships count).
• Proficiency in Microsoft Excel, including VLOOKUP/XLOOKUP, pivot tables, and filters.
• Strong attention to detail and ability to work accurately under monthly deadlines.
• Clear written and verbal communication skills.
• Self-starter who's curious, asks questions, and isn't afraid to flag issues.

PREFERRED

• Exposure to NetSuite
• Interest in payments, fintech, or financial services.
• Familiarity with excel Power Query or other data automation or BI tools