Job Title: Billing Manager – Revenue Cycle Operations
Location: Remote - Philippines
Job Type: Full-Time
About the Role
We are seeking an experienced and results-driven Billing Manager to oversee our daily billing operations, drive productivity, and optimize our overall revenue cycle. In this role, you will lead our billing team, streamline workflows, ensure accuracy across all financial processes, and enforce accountability while maintaining a supportive, professional team environment.
Key Responsibilities
- Operations Leadership: Oversee daily billing operations, managing workflows to ensure seamless execution from claim submission to final reimbursement.
- Revenue Cycle Management: Monitor claims, denials, Accounts Receivable (A/R), payment posting, and collections activities to ensure timely resolution and maximum cash flow.
- Performance & Accountability: Track team performance, set clear expectations, monitor KPIs, and hold staff accountable to high productivity and accuracy standards.
- Process Improvement: Continuously evaluate workflows to identify bottlenecks, resolve complex billing issues, and implement efficient process enhancements.
- Reporting: Generate and deliver regular performance metrics, A/R reports, and operational updates to senior management.
- Team Development: Cultivate a high-performing environment through guidance, training, and constructive feedback.
Qualifications
- Leadership Experience: Proven track record in a supervisory or managerial role overseeing billing operations.
- Industry Knowledge: Deep expertise in medical billing, coding standards, collections, and end-to-end revenue cycle management.
- Communication: Exceptional written and verbal English communication skills.
- Leadership Style: Professional, approachable, and respectful, with the ability to maintain strong boundaries while fostering a positive team culture.
- Organizational Skills: Highly organized, detail-oriented, and driven by metrics and productivity.
- Autonomy: Strong problem-solving capabilities with the ability to work independently and manage competing priorities effectively.
Preferred Qualifications
- Certification in medical billing/coding (e.g., AAPC, AHIMA, or equivalent) is a plus.
- Proficiency with modern electronic health record (EHR) and practice management platforms.
