Billing & Insurance Authorization Specialist - Virtual Assistant

This is a remote position.

Virtual Rockstar is seeking a Billing & Insurance Authorization Specialist VA on behalf of a physical therapy practice based in Wyoming. This role is ideal for someone with strong, hands-on insurance experience who can confidently manage claim follow-ups, benefit verification, and prior authorizations from start to finish.

About the Client

This healthcare practice is dedicated to providing high-quality, patient-focused care across its service offerings. Using modern tools like Tebra's all-in-one practice management system and WebPT, the team emphasizes efficient operations, clear communication, and proactive revenue cycle management to support both clinical excellence and an exceptional patient experience. The practice values collaboration, consistency, and accountability in all aspects of care delivery and billing operations.

Key Responsibilities

Billing & Claims Follow-Up

• Contact insurance companies regularly to check claim status and ensure timely resolution

• Review and resolve denied, rejected, or unpaid claims

• Document all claim activity, follow-ups, and outcomes accurately in the EMR

• Maintain ownership of claims from submission through final resolution

Insurance Verification & Authorizations

• Obtain prior authorizations for services and treatments

• Verify insurance benefits and coverage details

• Communicate authorization requirements clearly to internal teams

• Ensure all insurance documentation is complete and up to date

Administrative & Team Collaboration

• Work closely with billing and internal operations teams to maintain efficient workflows

• Escalate issues appropriately while continuing follow-ups

• Ensure compliance with documentation and billing standards

• Contribute to continuous improvements in billing and authorization processes

  
  

Tools You'll Use

• Tebra (desktop EMR and billing platform)

• WebPT

• Insurance payer portals

Requirements

2+ years of experience in medical billing, insurance verification, or authorization roles

Strong hands-on experience working directly with insurance companies

Proven ability to manage claim follow-ups, benefit verification, and prior authorizations independently

High level of accountability with strong follow-through on open claims

Clear, confident, and professional written and verbal communication skills

Strong attention to detail and documentation accuracy

Reliable internet connection and comfort working in a fully remote environment

Benefits

• Competitive salary commensurate with experience

• Opportunities for professional development and growth

• Work in a dynamic and supportive team environment

• Make a meaningful impact by helping to build and strengthen families and communities