Work closely with cross-functional business units to identify bottlenecks in the disbursement, billing, and collection cycles. Recommend and implement practical process efficiencies, standardization, and automation to smooth out workflows and reduce processing time.
Analyze unit performance data to spot trends, forecast workflow volumes, and identify areas for improvement. Prepare and review accurate reports that give clear visibility into daily operations and support decision-making.
Maintain and regularly update performance dashboards for disbursements, billing, and collections. Track unit KPIs, compare actual results against targets, and highlight gaps to keep operations on track and address issues early.
Partner with technical and IT teams during system upgrades or fixes. Support these enhancements by preparing relevant test data, coordinating User Acceptance Testing (UAT) for the team, and ensuring the final solutions meet everyday business needs and improve operational efficiency.
Ensure all disbursement, billing, and collection activities comply with internal financial controls, company policies, and regulatory standards. Support internal and external audits by providing necessary data and assisting in the resolution of any audit findings.
Consolidate and escalate complex billing disputes, difficult collection accounts, and critical vendor payment issues.
Work directly with internal stakeholders, vendors, and clients to resolve high-level issues requiring intervention.Develop, maintain, and regularly update Standard Operating Procedures (SOPs) for the department.
Ensure all process changes are documented and that the team is updated on workflows and compliance standards.
Qualifications:
Must be a Bachelor's Degree graduate, preferably in Finance, Accounting, Business, or any of its equivalent.
Minimum 5 years of experience in billing, collections, and disbursement management.
Solid understanding of accounting principles and financial controls.
Excellent communication, interpersonal, and analytical skills, with a strong attention to detail and the ability to manage multiple deadlines.
Proficient in ERP and accounting software (e.g., SAP, Oracle, QuickBooks), MS Office applications
