Processing payment requests in compliance with financial policies and procedures
Conduct reconciliation of incoming & outgoing statements for Clients/ Carriers and maintain up to date records on operating system
Perform daily cash management duties, which includes posting of cash to the ledgers, conducting investigation and ensuring appropriate allocation of funds within agreed SLA
Prompt escalations of identified discrepancies to front end team
Manage ledger maintenance requests on daily basis and update records of the actions taken on the operating system
Managing document & backup requests from the customers within agreed timelines
Maintain vigilance and responsiveness to urgent activity, ensuring appropriate escalation to the line manager for unresolved queries
Ensure adherence to Group policies and procedures & Willis Insurance Essentials
Escalate errors and incidents to the Line Manager and operate within the guidelines of internal and external regulators
Proactively support key initiatives that have been delivered to implement change
Participate and contribute in team huddles & team meetings
Qualifications
Required Qualifications, Skills, Knowledge, and Experience
Qualifications:
Minimum Bachelor's degree required (Open to all streams)
Skills:
Japanese Language Proficiency Requirement: N3 to N1
Sound communication skills - Use of clear business English to enable effective direct communication (Verbal/Written) with stakeholders
Good understanding of account receivable and payable processes
High degree of accuracy and attention to detail
Ability to learn new processes and systems
Ability to switch & prioritise multiple tasks as per requirement
Proficiency in MS Office Applications
Experience:
Experience in relevant industry preferred (2-4 years in finance)
