Job Summary
The Billing and Collection Support Specialist is responsible for ensuring timely collection of outstanding balances by conducting daily follow-up calls to clients. The role requires high-volume calling, accurate documentation, and coordination with the AR Team to support effective billing and collection processes.
Key Responsibilities
- Conduct 50–55 follow-up calls per day to clients regarding outstanding balances and payment reminders.
- Assist new clients with information and guidance on the available payment channels, if needed.
- Ensure all calls, updates, and client responses are properly documented in the system or tracking sheet on the same day.
- Monitor the aging of accounts and prioritize follow-ups based on due dates and company guidelines.
- Forward all clients with reconciliation needs or payment concerns to the assigned ARs/ARO for proper handling.
- Follow up on clients who have promised to pay but have not settled their account on a weekly basis.
- Maintain professionalism and observe proper call etiquette at all times.
- Prepare daily and weekly summary reports of follow-up activities and collection status.
- Submit the required daily report by the end of every shift.
- Perform other work-related duties and responsibilities as assigned by management.
Technical Job Requirements
- At least 1 year of experience in Accounts Receivable, Collections, or Customer Service (preferred).
- Strong verbal communication skills.
- Ability to handle high-volume calls professionally and efficiently.
- Good attention to detail and strong documentation skills.
- Proficient in MS Office applications (Excel and Word).
- Ability to work under pressure and meet daily call targets.
Key Competencies
- Strong follow-through and persistence.
- Time management.
- Customer handling.
- Data accuracy and reporting.
Compensation Package
- Salary offer: Php 23,000.00 to Php 25,000.00.
- Incentives.
- HMO and insurance provided upon regularization.
- Government-mandated contributions.
- SL and VL.
- Available to start immediately.
