This role is responsible for overseeing the end-to-end billing cycle, ensuring timely and accurate invoicing, optimizing collection processes, and maintaining strong internal controls. The ideal candidate will bring strong leadership skills, financial acumen, and a proactive approach to improving cash flow and operational efficiency.
Duties and responsibilities
- Supervise and manage a team of billing specialists, providing guidance and support to ensure the accuracy and efficiency of billing processes.
- Prepare and monitor monthly billing and collection reports, ensuring submission within the required timeline.
- Oversee the timely and accurate generation of invoices for clients, ensuring that all billing information is correct and in compliance with company policies and procedures.
- Review and analyze billing data and reports to identify any discrepancies or errors, taking appropriate actions to resolve them.
- Collaborate with other departments, to ensure that billing processes are aligned with overall business objectives and customer satisfaction goals.
- Develop and implement billing strategies and best practices to optimize efficiency and improve the accuracy of billing processes.
- Monitor and maintain client accounts, ensuring that all billing records are up to date and accurately reflect the services provided.
- Address and resolve client inquiries and disputes regarding billing issues, providing excellent customer service and maintaining positive relationships.
- Prepare and present regular reports to management on billing activities, financial performance, and any issues or opportunities for improvement.
- Train and mentor billing specialists, providing ongoing support and professional development opportunities to enhance their skills and knowledge.
Qualifications
- Strong leadership and management skills, with the ability to motivate and inspire a team.
- Excellent organizational skills and attention to detail, with the ability to manage multiple tasks and meet deadlines.
- Exceptional analytical and problem-solving skills, with the ability to identify and resolve billing discrepancies and issues.
- Excellent communication and interpersonal skills, with the ability to effectively collaborate with internal teams and build strong relationships with clients.
- Strong knowledge of billing procedures and best practices, with a solid understanding of financial principles.
- Strong computer skills, including proficiency in Microsoft Office Suite, particularly Excel and Word.
