Billing and Collection Specialist (Day Shift)

Billing and Collection Specialist – Finance Operations (Up to ₱40K | Hybrid | FREE AI Certification)

Cebu City | Day Shift | 6:00 AM – 3:00 PM | Monday – Friday

You own billing accuracy, invoice generation, and collection coordination across high-volume finance operations. Your work ensures invoices are created correctly, delivered on time, reconciled accurately, and tracked through payment completion. You operate within defined billing cycles, client agreements, and reporting standards while coordinating closely with internal stakeholders and finance leads.

This role is best suited for professionals who are comfortable working in structured, deadline-driven environments where precision, accountability, and follow-through directly impact revenue operations. You should be confident handling large invoice volumes, reconciling discrepancies, and managing billing records with minimal supervision.

You're Likely A Strong Fit If You Have

• A degree in Finance, Accounting, or a related field

• At least 2–3 years of billing and collections experience in a structured finance or accounting environment

• Hands-on experience creating invoices, purchase orders, credit memos, and billing documentation

• Advanced Microsoft Excel skills for reporting, reconciliation, and billing analysis

• Knowledgeable in XERO, QuickBooks, MYOB, or similar accounting platforms

• Experience handling high-volume billing cycles and account reconciliation processes

• Exposure to cost reviews, revenue tracking, or accounts receivable monitoring

• Strong attention to detail when reviewing contracts, rates, billing terms, and client records

• Willingness to work in a hybrid setup during day shift operations in Cebu City (full onsite set-up during the first 2 months then transition to hybrid after)

Strong Signals

• Experience operating in fast-paced finance environments

• Exposure to multi-client or high-volume billing operations

• Experience reviewing Statements of Work (SOW) or Master Service Agreements (MSA)

• Background in revenue monitoring and collection follow-ups

• Strong written communication for billing correspondence and escalation handling

Responsibility Pillars

Invoice Generation & Billing Accuracy

You own the accuracy and completeness of billing outputs across assigned accounts, ensuring invoices align with client agreements, billing cycles, and financial records.

• Generate invoices, purchase orders, and credit memos based on approved billing requirements

• Review contracts, SOWs, and billing terms to validate rates, charges, and payment conditions

• Verify invoice accuracy before endorsement for senior review

• Maintain organized billing documentation and updated tracker files

Collections & Revenue Monitoring

You maintain visibility across outstanding balances and collection activities to reduce payment delays and escalation risks.

• Send collection reminders and monitor overdue accounts

• Track receivables and flag unresolved balances for escalation

• Monitor revenue streams and support collection efficiency targets

• Coordinate updates on processed payments and account balances

Reconciliation & Financial Reporting

You ensure billing records remain accurate, traceable, and aligned with reconciliation and reporting standards.

• Perform account receivable reconciliations and discrepancy reviews

• Generate billing summaries, reports, and invoice-related documentation

• Investigate account history to resolve billing inconsistencies

• Analyze billing data to identify trends, gaps, or recurring issues

Stakeholder & Operational Coordination

You work across finance and operational teams to maintain billing continuity and resolve concerns within expected timelines.

• Coordinate with internal departments regarding billing requirements and account concerns

• Respond to billing inquiries and escalate complex issues appropriately

• Maintain accurate records of billing communication and transactions

• Collaborate with billing leads on reporting, reconciliation, and operational reviews

ABOUT GOTEAM

Founded in 2014, GoTeam is a global outsourcing and AI-enabled operations partner that builds and manages high-performing offshore teams for international clients. We combine Filipino talent with structured systems and modern technology to deliver reliable, scalable support across business functions. Great Place to Work® certified for five consecutive years, GoTeam operates at the intersection of operational excellence and people care.

GoTeam is a People-First Organization

Values: We believe in empowering our team members with growth, stability, and purpose—building careers, not just filling roles.

Benefits: Industry-leading HMO with dependent coverage, ₱1M life insurance, 25 paid time-off credits, company-provided equipment, Masterclass and LinkedIn Learning access, wellness programs, and family support services.

Giving back: Through GoTeam Cares, we create opportunities for our people to contribute meaningfully to Filipino communities.

GoTeam is an AI-Driven Organization

We are committed to jointly: (1) empowering the next generation with AI and (2) an action orientation grounded in Gratitude, Humility, and a thirst for Discovery. At GoTeam, the entire internal team is supported by a public commitment to AI, including:

Educating 100,000 Filipinos on AI

The GoTeam Founder, Matt Kesby's book Untangling AI and two associated businesses: Multiplai.tech and aicoaches.com

Internal staff servicing the business focused solely on AI

Everyone at GoTeam has the ability to and is ENCOURAGED to implement AI. AI is front and center and will be pursued more vigorously going forward—everyone will be EXPECTED to implement AI. You will have unlimited support to drive AI implementations inside the business.

Benefits of GOTEAM

Accelerate Your Personal Growth

Company-provided laptop + second monitor

Industry-best HMO for 1 dependent + extended dependents (₱200,000 coverage, private room, ₱10,000 meds reimbursement)

Option to enroll up to 4 additional dependents via salary deduction

₱1M life insurance coverage

Membership in GoTeam Sports Club, Yoga, and Wellness Programs

Unlock Your Possibility

25 paid time-off credits

5 service incentive leave (SIL) days after your first work anniversary

Salary loan access (post-regularization)

₱200/day onsite allowance (if applicable to the role)

Employee discounts and company raffles

A Strait of Hormuz Relief Allowance of ₱1,000 per month will be provided for the next three (3) months.

Welcome gift on Day 1

Opportunity to win a trip to Bali through company programs

Your Family's Benefits

24/7 financial, legal, and counseling support (up to 4 family members)

Free telemedicine consultations

Virtual family events and prize opportunities

OUR HIRING PROCESS

What Happens After You Click Apply

When you click Apply, you'll be taken to Multiplai Interview Room. Our AI-powered, self-guided interview experience designed to be fair, flexible, and stress-free. You can start immediately or complete it later at a time that works for you.

What you'll need:

Stable internet connection

Desktop or laptop

Headset

You'll answer interview questions at your own pace—no live interviewers, no surprise questions, and no pressure. Once completed, the platform generates an AI-assisted summary of your responses, and one of our recruiters will follow up with the next steps.

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