Billing Analyst (Full-Time, Remote)
Overview
We are seeking a highly detail-oriented and motivated Billing Analyst to join our team full-time. This role is ideal for someone who thrives in a fast-paced environment, enjoys problem-solving, and has a strong interest in analyzing billing data to identify cost-saving opportunities. If you take pride in helping clients understand their bills, resolving discrepancies, and delivering meaningful value, this position could be a great fit.
Note: This is a serious, full-time role requiring 4050 hours per week and a high level of focus, attention to detail, consistency, and self-motivation.
Key Responsibilities
- Review and analyze mobile telecommunications bills (Verizon, AT&T, T-Mobile) to identify billing errors, perform bill audits, and identify cost-saving opportunities for clients.
- Communicate with clients via phone and email to explain charges, address concerns, and recommend account optimizations.
- Work directly with telecom carriers to resolve billing issues, suspend lines, or cancel services when necessary.
- Manage billing-related tasks, including reviewing billing tickets, responding to inquiries, and performing billing analysis.
- Collaborate with billing teams, product teams, account managers, and support staff to ensure high-quality service.
- Review and validate billing data to ensure accuracy and compliance with contracts, pricing plans, and service agreements as promised.
Qualifications
- Strong English communication skills with clear, neutral pronunciation and professional phone etiquette.
- Prior experience with telecommunications billing, particularly with Verizon, AT&T, and T-Mobile.
- Ability to analyze complex billing statements and explain them in clear, simple terms.
- Strong technical and organizational skills, including experience with spreadsheets and CRM tools.
- Comfortable multitasking and working with dual monitors in a fast-paced environment.
- Reliable, self-motivated, and able to maintain productivity while working independently.
- Availability to work 4050 hours per week or as needed.
- Business analyst experience preferred
Minimum Requirements
- Reliable high-speed internet connection (minimum 50 Mbps download speed).
- Reliable PC with Microsoft Office, preferably with dual monitors.
- Proficiency in Microsoft Excel, Outlook, and web-based CRM platforms.
- Previous experience with telecom carrier billing and mobile telecom services.
- Availability MondayFriday.
What We Offer
- Consistent workload with no need to search for additional hours or tasks.
- Performance bonuses of up to $150 per month.
- The opportunity to grow with a fast-paced and expanding team.
- Long-term career potential with a company that values dedication and results.
We look forward to hearing from you!
