Billing Analyst

Are you Robert Walters

Robert Walters is the worlds most trusted talent solutions business. Across the globe, we deliver recruitment, recruitment process outsourcing and advisory services for businesses of all shapes and sizes, opening doors for people with diverse skills, ambitions, and backgrounds.

We help organisations find the skills and solutions to reach their goals and assist talented professionals to power their unique potential. We offer our people incredible career opportunities as well as an inclusive culture and flexible working.

Job Responsibilities:

1. Billing Execution (Daily / Weekly / Monthly)
Execute invoicing activities across temporary, permanent, and self-billing client models
Process billing in line with client-specific SLAs, formats, and contractual requirements
Manage daily, weekly, and monthly billing cycles depending on client needs
Prioritise workload based on deadlines, client importance, and volume

2. Data Validation & First-Line Control
Perform validation of timesheets, remittances, and billing data against agreed commercial terms
Check rates, markups, vendor charges, and fee structures for accuracy
Apply structured checks to identify discrepancies before invoicing
Escalate exceptions, inconsistencies, and data issues to the Billing Operations Lead

3. System Processing & File Management
Upload and process billing data across multiple systems, including Fieldglass, D365, and client-specific platforms
Prepare and format client-specific upload files to meet system requirements
Manage the creation and handling of supporting documentation, including backing sheets and timesheet attachments
Resolve system-related issues, including upload failures and data mismatches

4. Exception Handling & Issue Resolution
Investigate and resolve billing errors, including failed uploads, incorrect data, and reconciliation issues
Liaise with internal stakeholders (e.g. Onsite teams) to correct data and resolve queries
Track and manage outstanding issues to ensure timely resolution
Support reprocessing activities where required

5. Client & Stakeholder Support
Support responses to billing queries raised by clients or internal stakeholders
Ensure accurate and timely provision of billing data, invoices, and supporting documentation
Work collaboratively with Onsite teams to resolve data and process issues
Maintain clear and professional communication across stakeholders

6. Process Adherence & Continuous Improvement
Follow defined billing processes, controls, and standard operating procedures
Identify inefficiencies, recurring errors, and opportunities for improvement
Support the transition from manual processes to more automated, system-driven workflows
Contribute to a culture of continuous improvement within the billing team

As a Disability Confident Employer, Robert Walters is committed to offering a fully inclusive and accessible recruitment process to all candidates. If you require any accommodations or adjustments as a result of a disability, impairment or health condition, please do not hesitate to let me know.