In this role, you will manage the end-to-end billing and collections process, ensuring accuracy, timeliness, and a best-in-class customer experience. You'll partner closely with Legal, Customer Support, and Accounting to maintain healthy accounts receivable, support customer payment plans, and resolve billing inquiries. You'll also oversee internal billing infrastructure and administer the company's credit card software to help manage budgets and monitor spending.
This position requires strong analytical and communication skills, practical knowledge of accounting procedures, and the ability to thrive in a fast-paced, high-growth environment.
Primary Responsibilities
- Manage the full billing lifecycle, including setup and configuration of customer plans within the billing engine.
- Monitor and respond to requests in the billing queue, resolving customer issues accurately and efficiently.
- Partner with Legal and Customer Support to structure, implement, and maintain customer payment plans.
- Own and maintain the collections process, ensuring timely outreach, follow-ups, and accurate reporting.
- Investigate and resolve billing discrepancies, disputes, and errors in collaboration with internal teams and customers.
- Administer company credit card software (e.g., Divvy, Brex, Ramp), implement departmental budgets, and oversee transaction monitoring.
- Partner with Accounting to support reconciliations and month-end close activities related to billing and collections.
- Identify and drive process improvements and automation opportunities within billing and collections operations.
What We'll Love About You
- 5+ years of experience in billing and collections, ideally in a customer-facing environment.
- Experience in a high-growth startup strongly preferred.
- Strong understanding of general accounting principles and billing operations.
- Excellent analytical skills with a proactive, solutions-oriented approach.
- Exceptional verbal and written communication skills; comfortable engaging with internal teams and customers.
- High attention to detail, strong organizational skills, and the ability to manage multiple priorities independently.
- Familiarity with billing tools or financial software platforms; experience in fast-paced, scaling environments is a plus.
