As a Project Billing Analyst you will be responsible for supporting the consultants in the business in
generating bills for their clients and ensuring that revenue is recognized according to policies, serving the North America, EMEA and APAC regions.
Job Description:
- Provide support to consultants for the end-to-end billing generation process
- Enter events into Project Accounting as imported from system sources (e.g. Oracle OTL, AP)
- Process invoice and revenue adjustments (e.g. write-ups, write-downs, gains & losses) off Work-in-Progress (WIP) report edits from consultants
- Ensure revenue is recognized accurately (e.g. in the right accounting periods, to the correct project locations, correct practice, etc.
- Analyse amount to be invoiced / carry-forward balances
- Ensure draft and final bills are generated, approved by the consultants, contain supporting documentation (attached if necessary), and dispatched in a timely manner
- Respond to and investigate/resolve billing inquiries from consultants and client; route to other parties when necessary
- Successfully handle non-routine client's billing issues, and escalate to Supervisor issues that cannot be resolved
- Ensure all work is performed in accordance with targets
- Plan and organize work so that Service Level Agreement objectives are realized
- Contribute ideas and actions towards the continuous improvement of processes within area of influence
- Understand and apply Willis Towers Watson's Contract to Cash processes, policies, procedures and internal control standards
- Perform any other ad-hoc tasks/duties assigned from time to time and as required
Qualifications:
- 2+ years experience working in Billing
- Oracle (or other ERP platform) Project Accounting, Accounts Receivable experience
- Experience in shared services/internal service delivery role desirable
- Understanding of accounting processes
- Skilled in customer service interactions/ability to communicate with professional image/customer-focused mindset through various channels (e.g. phone, e-mail, etc.)
