About the job
The Billing and Collection Associate manages assigned accounts, ensures accurate and timely posting of transactions, and maintains updated buyer records. Monitors delinquencies, prepares SOAs and notices, and handles customer inquiries while adhering to company policies.
What you'll do:
- Manages all assigned accounts in accordance with the company's standards, policies, and procedures.
- Maintains accurate and up-to-date buyer ledgers, ensuring that payments, interest, penalties, and other charges are properly and timely recorded.
- Ensures that Statements of Account (SOA) and/or dunning notices are prepared and dispatched on time, in compliance with RA 6552 (Maceda Law).
- Reviews and analyzes delinquent accounts and aging reports within the assigned portfolio and recommends appropriate actions to minimize or prevent recurrence.
- Facilitates the cancellation of delinquent accounts by preparing and routing the Account Cancellation Form (ACF) through the established process.
- Reviews and evaluates customer issues and concerns and determines the appropriate course of action based on standard operating procedures and company policies.
- Handles daily customer inquiries, requests, and complaints through various communication channels, including phone calls, SMS, Messenger, email, and other platforms.
What we're looking for:
- Candidate must possess at least a bachelor's degree in any business course or equivalent.
- In-depth understanding of Pag-IBIG monthly amortization collection.
- with at least 2 years of experience in credit & collection preferably in a real estate developer.
- Must be willing to be assigned in Imus, Cavite.
