About Caldwell Communication
Caldwell Communication is actively hiring Customer Service Representatives in Metro Manila. We offer a competitive salary, performance-based incentives, paid training from Day 1, career growth opportunities, and a supportive people-first work environment. Our offices are conveniently located and easily accessible, providing the stability and professional environment you need to grow your career in the BPO industry.
Job Description
We are hiring Financial Customer Service Representatives to assist clients with account inquiries, billing, and transactions while providing accurate, professional support.
Responsibilities
- Respond to financial inquiries via phone, chat, or email
- Assist with payments, account updates, and billing questions
- Document all interactions in the system
- Escalate complex issues to supervisors
- Maintain productivity, quality, and client satisfaction metrics
Schedule & Training
Shifts include nights, weekends, and holidays
Paid training on financial processes and systems
Requirements
- High School or Senior High School graduate (College preferred)
- Strong English communication
- Customer-focused and detail-oriented
- Basic computer literacy and multitasking ability
- Willing to work on-site in Quezon City.
