Bilingual Service Desk (Japanese Speaker)

Our client is looking for a highly motivated Bilingual Service Desk professional to deliver exceptional service to both internal and external stakeholders. This role is integral in ensuring seamless operations by providing high-quality technical assistance and resolving complex IT-related issues efficiently.

You will serve as a key point of contact for troubleshooting and support, handling escalations, and ensuring timely resolution of technical concerns across systems, applications, and hardware environments.

Key responsibilities

• Provide Level 1 IT Helpdesk support via phone, email, and ticketing systems.
• Troubleshoot and resolve common IT issues, including system access and end-user support requests.
• Log, update, and manage service tickets to ensure timely resolution.
• Deliver excellent customer service while supporting users across various IT-related queries.

About you

• Japanese language proficiency (N1-N3)
• Knowledge of Windows, Mac, or Linux operating systems
• Customer service and help desk support knowledge
• Troubleshooting and problem-solving skills
• Strong communication skills and customer-focused mindset
• Ability to adapt and respond to varying customer needs
• Primarily a remote opportunity, with occasional onsite reporting to Makati office when required.

What You'll Receive

• Competitive monthly salary
• Language allowance/premium
• Guaranteed annual bonus (up to 14th month pay)
• Monthly non-taxable allowance
• Medical (HMO), life, health, and accident insurance
• Leave benefits and other employee perks
• Full training provided (2-3 weeks)