Bilingual Service Delivery Manager

Role Purpose:

Role of the Expense Reimbursement Manager

 Managerial role responsible for project and people management within the expense reimbursement process, which covers the end-to-end flow of reimbursing employees for expenses such as transportation, business travel, and entertainment that were temporarily paid out-of-pocket and later reimbursed by the company.

As part of this role, the manager performs duties in accordance with travel and expense policies and regulations, including the approval or rejection of accounting entries, collection of supporting documents, execution of procedures in accounting systems, and handling of inquiries.

What is Expense Reimbursement Operation

Expense Reimbursement Operation refers to the process where employees temporarily cover expenses like transportation, business travel, and entertainment costs, which are later reimbursed by the company.

Specific tasks include the following:

1. Travel Management
   1.  Approval, rejection, and related tasks for overseas business trip expenses (Approval or rejection of accounting entries created in the accounting system by operators, based on employee expense claims. Handling cancellations after approval, etc.)
   2.  Processing post-approval modifications and cancellations for domestic business trips (Approval or rejection of accounting entries created in the accounting system by operators, based on employee expense claims.)
   3.  Audit and fraud detection tasks (Overall management of operations to verify overdue receipt submissions based on travel expense policies and to ensure proper and compliant claims are made, etc.)

1.  Expense Management (HR)
   1.  Approval, rejection, and record-keeping tasks for educational course fee settlements (Approval or rejection of accounting entries created in the accounting system by operators, based on employee expense claims.) 

1. Expense Management (General Affairs)
   1. Refund and cancellation processing for expense reimbursements
      (Approval or rejection of accounting entries created in the accounting system by operators, based on employee expense claims, etc.)
   2. Registration support and related tasks for expense reimbursements
      (Overall management of operations for registering vendors upon employee requests and handling inquiries related to payment errors, etc.)
   3. Operational procedures for retrying when errors occur during the automatic approval or rejection of expense reimbursements
   4. Responding to inquiries related to expense reimbursements

1. Other
   1.  Monitoring and management of project member performance, quality control, and escalation handling in case of issues.
   2. Reporting operations to the client (outsourcing company)

■Required Qualifications and Experience

•  Able to demonstrate Japanese language proficiency sufficient to directly contact employees within Japan and perform duties.
   Specifically, this requires reading and listening skills equivalent to Japanese Language Proficiency Test (JLPT) N2, plus writing skills (email communication in Japanese). JLPT N2 or higher is preferred.
•  Job Execution Capability: FUJITSU Level 12 is expected as part of the job responsibilities.
  Practical experience in accounting operations and team management (approximately 5 or more members); experience in managing outsourced operations is preferred.
• Solid knowledge of accounting operations, including expense reimbursement, travel expense processing, and invoice handling, along with a basic understanding of financial and management accounting.

 ■Preferred Qualifications and Experience

•  Knowledge and experience in expense reimbursement operations
•  Experience in operating SAP Concur (Expense / Request / Invoice), and understanding of integration with accounting systems (e.g., journal entries and data integration).