Bilingual Office Administrator (Mandarin - English)

Job Description

About Us:

Outsourced is a leading ISO-certified Global offshore outsourcing company that provides dedicated remote staff to some of the world's leading international companies. Outsourced is recognized as one of the Best Places to Work and has achieved Great Place to Work Certification. We are committed to providing a positive and supportive work environment where all staff can thrive. As an Outsourced staff member, you will enjoy a fun and friendly working environment, competitive salaries, opportunities for growth and development, work-life balance, and the chance to share your passion with a team of over 1,000 talented professionals.

The ideal candidate has strong administrative experience, exceptional attention to detail, and the ability to communicate confidently and professionally in both Mandarin and English. This role is essential in ensuring smooth administrative workflows, accurate document management, and effective client communication.

Key Responsibilities2. Engagement Letter Support3. Practice Management System Maintenance4. Corporate Secretarial Support5. Client Communication6. General Administrative SupportMust-Have RequirementsPreferred Experience & SkillsNote: As part of our recruitment process, we conduct a background check on all hired candidates. Please ensure that all required documents are prepared and submitted promptly.

Document & Records Management

File, organise, and maintain client records in electronic formats with a high level of accuracy.

Manage and maintain structured Dropbox folders for client files and internal documentation.

Draft, format, issue, and track engagement letters.

Ensure all documentation is accurate, consistent, and compliant with internal standards.

Maintain and update Xero Practice Manager (XPM) with client information, jobs, and tasks.

Ensure data accuracy and timely system updates.

Maintain and update CAS360 records, including company registers and compliance deadlines.

Generate and send automated compliance reminders and notices to clients.

Send reminders, notices, and follow-up correspondence via Outlook email.

Communicate professionally in Mandarin and English, both written and verbal.

Provide day-to-day administrative support to partners and accountants.

Assist with scheduling, correspondence, and other ad hoc administrative tasks as required.

Bilingual in Mandarin and English (spoken and written) - mandatory

Strong administrative experience in an office administration or similar role

Australian experience preferred; relevant international experience will be considered

High attention to detail with excellent organisational and time-management skills

Proficiency in:

• Dropbox
• Outlook
• Microsoft Office (Word, Excel)
• Experience in a professional services environment (accounting, legal, or consulting).
• Familiarity with Xero Practice Manager (XPM) and CAS360 is highly advantageous.
• Ability to multitask, prioritise workloads, and work independently.
• Strong written communication and documentation skills.
  
  

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