We are seeking a compassionate and detail-oriented
Bilingual Medical Scheduler (English/Spanish) to join our growing healthcare team supporting a busy
Behavioral Health practice. This role serves as a primary point of contact for patients and is responsible for coordinating appointments, maintaining accurate scheduling records, and delivering an exceptional patient experience.
The ideal candidate has prior healthcare scheduling experience, is fluent in both English and Spanish, and possesses hands-on experience with the
SimplePractice EMR system. Experience in behavioral health, psychiatry, psychology, or mental health services is strongly preferred.
Key Responsibilities
- Schedule, reschedule, and confirm patient appointments for behavioral health providers.
- Communicate professionally with patients in English and Spanish via phone, text, email, and other communication channels.
- Accurately enter and update patient demographics, insurance details, and appointment information in the EMR.
- Utilize SimplePractice EMR to manage provider schedules, patient records, appointment workflows, and waitlists.
- Coordinate new patient consultations, follow-up visits, evaluations, therapy appointments, and other behavioral health services.
- Answer incoming calls and assist patients with scheduling inquiries and office procedures.
- Provide clear information regarding appointment availability, provider schedules, required forms, and office policies.
- Coordinate with providers, therapists, psychiatrists, psychologists, and clinical staff to ensure appropriate appointment placement.
- Manage cancellations, no-shows, rescheduling requests, and appointment reminders.
- Maintain accurate and timely documentation of all patient communications.
- Protect patient confidentiality and comply with HIPAA and all applicable privacy regulations.
- Provide a compassionate, patient-centered experience, particularly when interacting with individuals receiving behavioral health services.
Qualifications
- Fluent in English and Spanish, both verbal and written.
- Previous experience in a healthcare scheduling role such as Medical Scheduler, Patient Scheduler, Medical Receptionist, Patient Access Representative, or similar position.
- Hands-on experience with SimplePractice EMR is required.
- Strong understanding of medical scheduling workflows and patient registration processes.
- Excellent verbal and written communication skills.
- Strong computer proficiency and accurate data-entry skills.
- Ability to multitask and manage a high volume of patient calls and scheduling requests.
- Strong attention to detail, organization, and time management skills.
- Professional, empathetic, and patient-focused communication style.
- Knowledge of HIPAA and patient privacy requirements.
- Experience working in Behavioral Health, Psychiatry, Psychology, Counseling, or Mental Health settings.
- Experience supporting psychiatrists, psychologists, therapists, counselors, or other behavioral health providers.
- Familiarity with insurance verification, eligibility checks, referrals, and prior authorizations.
- Experience in a high-volume call center, specialty practice, or multi-provider medical office.
Perks
- Permanent Work From Home
- Leave Credits
- Monetary Allowance
- Annual Bonus
- Weekly Paychecks
- Fixed Weekends Off
- Thriving Company Culture with Complete Autonomy
- Exclusive Specialized Training Programs
- Unlock Your Potential with a Highly Competitive Salary
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Who are we
BizForce is one of the fastest-growing global outsourcing companies in the world, founded in the US in Tucson, Arizona and is now operational in PH!
Our Commitment to delivering high-quality results for our clients and the only way to do that is ensuring a rewarding, respectful and productive experience for our employees. We hold the same values for both our customers and our employees.
