Bilingual Customer Service Representative (Remote)
We are looking for a detail-oriented and customer-focused Bilingual Customer Service Representative to support applicants throughout the leasing process. This role involves handling inbound and outbound communications, assisting with application reviews, requesting required documents, and providing clear updates to applicants in both English and Spanish.
Key Responsibilities:
- Manage high-volume inbound and outbound phone calls.
- Respond to customer inquiries via phone, email, and SMS.
- Assist applicants with application status, unit availability, and viewing requests.
- Review leasing applications in AppFolio and identify missing requirements.
- Request and follow up on required documentation, including bank statements, pay stubs, and tax returns.
- Verify applicant information by contacting employers and landlords.
- Explain application requirements, document requests, and next steps in a clear and professional manner.
- Provide customer support in both English and Spanish, including phone conversations, translations, and status updates.
- Maintain accurate records and ensure timely follow-up throughout the application process.
Qualifications:
- Fluent in both English and Spanish (spoken and written).
- Proven customer service experience in a phone, email, or chat support environment.
- Excellent verbal and written communication skills.
- Experience using Google Workspace, Microsoft 365, and AI tools.
- Familiarity with AppFolio or similar property management software is preferred.
- Experience with DocuSign or similar electronic signature platforms is an advantage.
- Property management or leasing experience is a plus.
- Strong organizational skills with the ability to manage multiple tasks and follow-ups in a fast-paced environment.
You may send your CV to [Confidential Information]
