Bilingual Customer Service Representative - Spanish

RMIS:

Customer Support

o Representatives help users who are experiencing difficulties during the registration process, ensuring a smooth and hassle-free onboarding experience. When loads are pending and require urgent attention, customer support prioritizes these cases and initiates outbound calls to insurance providers to collect the required certificates of insurance.

oHandling requests for assistance with platform navigation or troubleshooting, urgent status

o For seamless communication and operations, the customer support team assists with updates to system records, including email or address changes, guaranteeing that all information remains current and accurate o Representatives conduct verifications with the California air quality board, Texas DMV, Safer, and California intrastate sites to check for compliance and insurance certifications, ensuring carriers comply with various regulationso Representatives assist premium broker accounts in the insurance and compliance certification process, facilitating the registration of carriers who are selected to move freight for them, a service offered exclusively to these broker accountsRMIS Outbound: This area is dedicated to collecting carrier insurance certifications (certificates of insurance). It proactively handles:

o Expiration Monitoring—Soliciting insurance providers to collect renewed insurance certifications that are nearing expiration or have already expired, ensuring timely renewal and compliance. o Type 3 account support—Accommodating additional specialized coverages and bespoke policy wording to meet the nuanced needs of a broker beyond primary auto, cargo, workers compensation, and general liability.

o Certification Management - Overseeing the entire process of insurance certification, including tracking to renewals and collecting insurance coverage details.

RMIS Data Processing: Focused on processing certificate of insurance data, this component encompasses: o Insurance Sorting—Methodical categorization and sorting of carrier insurance information to streamline processes. o Data Notations—Adding essential annotations and notations to insurance data for clarity and accuracy. o Data Entry—Entry of insurance-related data, ensuring its precision and reliability for operational use. Accurate and reliable entry of insurancerelated data is paramount, as errors can lead to a significant financial issue for Truckstop. Truckstop emphasizes the utmost attention to quality in this area.

ISTD: Customer Support

o Streamlining the management of IFTA, ensuring accurate and efficient tax reporting for carriers operating across multiple jurisdictions

o Offering a centralized platform for customers to oversee and control various aspects of their logistics operations with ease and precision

o Seamlessly connecting with SaferWatch for compliance monitoring and with Load Board for freight matching, creating a cohesive ecosystem for logistics management o Simplifying invoicing with direct integration into QuickBooks, allowing for effortless synchronization of financial records.o Facilitating smooth and timely processes of receivables for carriers, enhancing the financial workflow within the supply chain.

Preferred Educational Qualifications

· High School diploma