Bilingual Customer Service Representative

Customer Support Representative - Cantonese

We are looking for a Cantonese-speaking customer-focused professional who enjoys engaging with people and proactively resolving issues. The ideal candidate is passionate about delivering exceptional service and turning customers into loyal brand advocates.

Key Responsibilities

• Engage with customers via phone, email, and chat to address inquiries and provide support
• Deliver accurate and clear information regarding products, pricing, and availability
• Collaborate with internal teams to resolve customer concerns and ensure seamless service delivery
• Maintain and update customer records through accurate data entry across multiple platforms

Qualifications

• At least High School Graduate
• Proficient in speaking and writing in Cantonese
• Excellent phone etiquette with strong verbal, written, and interpersonal communication skills
• Ability to multitask, stay organized, and prioritize tasks in a fast-paced environment
• Customer-centric mindset with strong problem-solving skills