About StaffHero
StaffHero partners with organizations across the United States to provide exceptional remote professionals. We specialize in delivering high-quality staffing and operational support, helping our clients provide outstanding service while building high-performing remote teams.
Position Overview
StaffHero is seeking a Bilingual Coordinator (Urdu Speaking) who is fluent in Urdu and English to support client operations, coordinate communication, and assist with scheduling and administrative tasks.
The ideal candidate is highly organized, customer-focused, and an excellent communicator who can effectively support both English- and Urdu-speaking individuals. Candidates must be flexible and willing to work any schedule, including days, evenings, overnight shifts, weekends, and holidays based on business needs.
Key Responsibilities
- Communicate professionally with Urdu- and English-speaking clients, customers, and internal teams.
- Coordinate appointments, schedules, and daily operational activities.
- Handle inbound and outbound calls, emails, and text communications.
- Maintain accurate records and documentation within company systems.
- Assist with onboarding, scheduling, and administrative support tasks.
- Resolve customer inquiries and escalate issues when necessary.
- Collaborate with cross-functional teams to ensure timely service delivery.
- Maintain confidentiality while following company policies and procedures.
- Perform additional coordination and administrative duties as assigned.
Qualifications
Required
- Fluent in Urdu and English (spoken and written).
- Excellent verbal and written communication skills.
- Strong customer service and interpersonal skills.
- Highly organized with exceptional attention to detail.
- Proficient in Microsoft Office (Word, Excel, Outlook) and Google Workspace.
- Comfortable learning new software and working with multiple systems.
- Ability to multitask and work independently in a remote environment.
- Must be willing and able to work any schedule, including day, evening, overnight, weekend, and holiday shifts as required.
- Reliable high-speed internet connection and a dedicated home workspace.
Preferred
- Previous experience in customer service, coordination, healthcare, staffing, or administrative support.
- Experience working with U.S.-based clients.
- Familiarity with CRM, scheduling, or workforce management systems.
- What Success Looks Like
- Provides exceptional support to Urdu- and English-speaking clients.
- Maintains accurate records and timely communication.
- Successfully adapts to changing schedules and business needs.
- Collaborates effectively with team members and stakeholders.
- Consistently delivers high-quality customer service and operational support.
Work Arrangement
- Full-Time
- Remote
- Must be open to all schedules, including rotating shifts, overnight shifts, weekends, and holidays.
- Reliable internet connection and dedicated home office required.
