BigFix Support Engineer

HCL Software is growing in Manila! Apply now and be part of our team!

Basic Qualifications:

• BS in Computer Science, Information Technology, Engineering or a related field
• Experience in performing problem determination & root cause analysis.
• Great relationship attitude for managing client expectations and satisfaction
• Some experience of working with customers and supporting internal or external clients
• Knowledge on:

1. Multiple operating systems (Windows, UNIX)
2. Shell script (UNIX and Windows)
3. SQL Language and databases (DB2 and MSSQL)
4. Networking (basic)
5. Ability to collaborate with geographically distributed cross-functional teams
6. Good written and verbal communications skills
7. Fluent written and spoken English

Preferred Qualifications

• Master's Degree in Information Technology
• Some experience of working with customers and supporting internal or external clients

Responsibilities:

• The candidate will have a strong technical background and be responsible for:
• Troubleshooting, diagnosing and fixing customer issues
• Using technical and negotiation skills in collaboration with other support operations/organizations to priorities and diagnose problems to resolution
• Being available to respond to Severity-1 customer escalations during the weekend approximately once every 5 weeks
• Being available to work on off-shift
• The ideal candidate must be detail-oriented, able to work independently and juggle multiple tasks. You will be part of a world-wide team responsible for supporting geographically distributed customers
• Work Schedule: APAC hours and Night Shift (Shifting)
• Work Location: Ortigas, Pasig City (hybrid)

**Some perks of HCL Software Philippines that awaits you!

• Competitive salary package
• Company Bonuses
• Performance Bonus
• Higher Night Differential Rate
• HMO: Up to 3 dependents will be covered starting from the first day of employment.
• Annual Leave and Sick Leave
• Home internet reimbursement
• Other allowances: transportation, laundry, meal and rice
• Huge career growth with work and life balance environment

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