Key Responsibilities
Bid & Pursuit Management
- Own the end-to-end pursuit lifecycle, including opportunity qualification, Go/No-Go assessments, planning, governance, and submission management.
- Develop and maintain pursuit schedules, milestones, review gates, and executive checkpoints.
- Lead bid kick-offs and coordinate cross-functional stakeholders throughout the bid process.
- Ensure all submissions are compliant, accurate, and submitted within required timelines.
Proposal Development & Content Creation
- Develop proposal strategies that align with client evaluation criteria and procurement requirements.
- Define win themes and create compelling proposal structures and response frameworks.
- Write, edit, and review executive summaries, solution narratives, presentations, and client responses.
- Translate complex operational, technical, and commercial information into clear, persuasive, customer-focused content.
- Ensure responses clearly address client requirements, demonstrate value, and differentiate Symbos from competitors.
Stakeholder Management
- Collaborate with Operations, Workforce Management, Quality, Technology, Transformation, Commercial, Finance, Legal, and Executive teams.
- Facilitate information gathering from subject matter experts and convert inputs into cohesive proposal responses.
- Influence senior stakeholders and contributors across multiple business functions and time zones.
- Provide executive sponsors with risk assessments, pursuit updates, and recommendations to improve win probability.
Governance & Quality Assurance
- Develop and maintain compliance matrices and proposal checklists.
- Manage review cycles, version control, approval processes, and submission governance.
- Oversee tender portals, clarifications, addenda, and final proposal lodgement.
- Drive proposal quality standards and ensure consistency across all submissions.
Presentation & Knowledge Management
- Develop shortlist presentations, site visit materials, negotiation packs, and executive briefing materials.
- Coordinate proposal design and formatting to ensure professional, visually compelling submissions.
- Build and maintain proposal libraries, templates, reusable content, case studies, credentials, and best-practice resources.
- Conduct post-bid reviews and capture lessons learned to continuously improve pursuit performance.
Job Requirements
- Bachelor's degree in Business, Marketing, Communications, Management, Journalism, or a related field preferred.
Experience
- Minimum 5-7 years of experience in Bid Management, Proposal Management, Pursuit Management, Tender Management, Commercial Writing, or a similar role.
- Proven experience leading end-to-end responses for RFPs, RFIs, RFQs, tenders, and commercial proposals.
- Experience working within BPO, outsourcing, customer experience, technology, consulting, or professional services environments is highly desirable.
- Demonstrated success managing multiple concurrent bids while meeting strict deadlines.
- Experience engaging with senior executives and cross-functional stakeholders.
Technical Skills
- Advanced Microsoft Office Suite (Word, PowerPoint, Excel).
- Strong document management and version-control skills.
- Experience with proposal management tools, content libraries, and collaboration platforms.
- Strong understanding of procurement, tender, and evaluation processes.
Key Competencies
- Exceptional written and verbal communication skills.
- Strong commercial acumen and strategic thinking.
- Advanced project management and organizational capabilities.
- Ability to influence stakeholders without direct authority.
- Strong attention to detail and commitment to quality.
- Analytical and problem-solving mindset.
- Ability to thrive in a fast-paced, deadline-driven environment.
- Strong executive presence and presentation skills.
- Ability to transform complex information into compelling client-focused narratives.
