Are you passionate about helping others and making a positive impact Join our team as a
Behavioral Health Customer Care Specialist, where you'll provide exceptional customer support to members seeking behavioral and mental health services. In this role, you'll assist customers by answering inquiries, explaining healthcare benefits, coordinating with providers, and ensuring every interaction is handled with empathy, professionalism, and care.
Key Responsibilities
- Provide outstanding customer service through phone, email, or chat.
- Assist members with behavioral health and mental health benefit inquiries.
- Explain healthcare coverage, eligibility, claims, and available services.
- Help schedule appointments and connect members with appropriate healthcare providers.
- Accurately document customer interactions in the system.
- Resolve customer concerns promptly while maintaining confidentiality and compliance with company policies.
- Collaborate with internal teams to ensure timely resolution of member concerns.
- Meet quality, productivity, and customer satisfaction goals.
Qualifications
- College Graduate (with or without BPO/customer service experience) Fresh graduates are highly encouraged to apply.
- College Undergraduate (completed at least 2 years of college) with at least 6 months of BPO or related customer service experience.
- Excellent verbal and written English communication skills.
- Strong problem-solving and active listening skills.
- Basic computer navigation and typing skills.
- Willing to work onsite and on a shifting schedule, including weekends and holidays if required.
- Experience in healthcare, customer service, or a related field is an advantage but not required for college graduates.
Why Join Us
- Competitive salary and performance incentives.
- Paid training and continuous learning opportunities.
- Career growth and advancement opportunities.
- Supportive and collaborative work environment.
- Comprehensive benefits package.
- Make a meaningful difference by helping individuals access behavioral healthcare services.
