Be a Fraud and Financial Crime Investigator Teammate at TaskUs Imus

Be a Fraud and Financial Crime Investigator Teammate at TaskUs Imus

Do you have what it takes to become a Fraud and Financial Crime Investigator

Requirements:

• Must have at least 1 year previous hands-on fraud, AML or financial crime operations experience
• Financial services background strongly preferred
• Strong written and speaking English comms
• At least a high school graduate
• Amenable to work on-site at TaskUs Imus

As a Fraud and Financial Crime Investigator, your daily tasks include but are not limited to the following:

• Efficiently work fraud and financial crime referrals from applications and in-life accounts in line with Onmo standards, playbooks and agreed service levels.
• Review onboarding referrals, including biometric checks, identity concerns, device-risk indicators, adverse fraud indicators and other fraud or AML flags requiring manual assessment.
• Complete ongoing screening and bulk review tasks, including potential PEP, sanctions, adverse media and fraud database matches, escalating true or higher-risk matches through the agreed route.
• Use industry prevention and mitigation tools and systems to support investigation and decision-making.
• Conduct objective, fair and timely investigations into potential fraud and financial crime concerns, balancing the protection of Onmo with fair treatment of genuine customers.
• Record clear, concise and complete case notes using Onmo templates, including the checks completed, evidence reviewed, decision reached and rationale for the outcome.
• Identify and escalate unusual patterns, repeat indicators, process gaps or emerging fraud typologies to the Fraud and Financial Crime Team Leader or Head of Fraud and Financial Crime.
• Act decisively to minimise fraud loss, customer harm and operational risk, escalating urgent or high-risk cases promptly.
• Support wider fraud and financial crime operations when required, including account reviews, first-party fraud indicators, account takeover concerns, disputes/chargeback triage, reporting support or other fraud tasks appropriate to training and permissions.

TaskUs culture nurtures open communication and feedback. The management values each teammate's feedback on possible problem areas for improvement. Teamwork Makes the Dream Work! Are you this Ridiculously Good Then TaskUs is for you!

Employee benefits:

• Competitive Salary Package
• Scholarship program for your children
• Enhanced health benefits (HMO) extended to up to 2 dependents
• Free Wellness & Resiliency programs extended to household members
• Retirement savings program with company matching

On-site perks:

• World-class, Ridiculously Refreshing workspaces
• Gym and recreational areas
• Unlimited coffee
• Food Forward: Free food on-site!
• Daycare for your kids while you're on shift
• Happy Hours, Time-Outs, and other on-site events to enjoy

*Terms & Conditions apply

At TaskUs, we believe our employees always come first. Leaders are expected to put their line of direct reports before themselves. Our #RidiculouslyGood culture is the reason why we have been recognized as one of the best places to work globally by Glassdoor, among others. We exist to make a positive impact on the best brands in the world, the people we connect with, and on our global communities.

About Us

It started with one ridiculously good idea, to create a different breed of Business Processing Outsourcing (BPO)! We at TaskUs understand that achieving growth for our partners requires a culture of constant motion, exploring new technologies, being ready to handle any challenge at a moment's notice, and mastering consistency in an ever-changing world.

TaskUs is a leading provider of outsourced digital services and next-generation customer experience to the world's most innovative companies, helping its clients represent, protect, and grow their brands. Leveraging a cloud-based infrastructure, TaskUs serves clients in the fastest-growing sectors, including social media, e-commerce, gaming, streaming media, food delivery and ride-sharing, Technology, FinTech, and HealthTech. As of March 31, 2024, TaskUs had a worldwide headcount of approximately 49,600 people across 27 locations in 12 countries, including the United States, the Philippines, and India.

For more information, visit www.taskus.com.