BDC Receptionist

1-3 Years

Early Applicant

Job Description

Martin Management Group is seeking for Business Development Receptionist to join our team!

Responsibilities:

Deliver inquiries/messages intended for other sales personnel and departments promptly
Provide truly exceptional customer service in a fast paced work environment at a high volume dealership
Answers incoming calls promptly and professionally
Answer incoming calls in a friendly manner utilizing multi-line phone operator system
Identify customer needs, clarify information, direct to the appropriate department
Identify and escalate customer service issues to supervisors
Follow scripts and procedures to ensure the highest level of customer service

Requirements

Amenable to work US Timezone
Excellent verbal and written communication skills
1-2 years of customer service experience
Must have their own work from home equipment and has a quiet environment.
Enthusiastic and Positive Attitude
Self-motivation
Proficiency with computers
Must be able to multi-task
Must be a solution-oriented problem solver
Customer Satisfaction focused
Enthusiastic and positive attitude
Speed and efficiency
Ability to type >50 words per minute at a minimum
Must have a Windows laptop or desktop computer. Minimum system requirement: Intel® Core™ i5 Processor with at least 8GB RAM

Martin Management Group is an Equal Opportunity Employer

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