BDC Agent

1-3 Years

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Early Applicant

Job Description

Martin Management Group is seeking a Business Development Agent to join our team!

Responsibilities:

Deliver inquiries/messages intended for other sales personnel and departments promptly
Provide truly exceptional customer service in a fast-paced work environment at a high-volume dealership
Answers incoming calls promptly and professionally
Answer incoming calls in a friendly manner utilizing a multi-line phone operator system
Identify customer needs, clarify information, direct to the appropriate department
Identify and escalate customer service issues to supervisors
Follow scripts and procedures to ensure the highest level of customer service

Requirements

One year of customer service experience
Enthusiastic and Positive Attitude
Good verbal and written communication skills
Self-motivation
Positive attitude
Proficiency with computers
Must be able to multi-task
Must be a solution-oriented problem solver
Customer Satisfaction focused
Enthusiastic and positive attitude
Speed and efficiency
Ability to type >50 words per minute at a minimum
Good interpersonal skills and ability to work successfully in a team environment
Amenable to work US Central Timezone

Martin Management Group is an Equal Opportunity Employer

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