Company Description
Cooper's Coffee Haus is a specialty coffee shop that aims to make your 9-to-5 worthwhile with great coffee, cravings, and conversation.
Role Description
This is a full-time on-site role for a Senior Barista Trainor at Cooper's Coffee Haus, specifically covering the South area-- Muntinlupa, Makati, and BGC. A total of of 5 stores. The role involves day-to-day tasks such as:
- Train and evaluate new hires in all your assigned branches
- Conduct beverage sampling and inspection routines (flavor, appearance, and safety of beverages across all production batches)
- Overseeing the testing process, analyzing product quality, and identifying any potential areas of improvement.
- Documentation of test results and deviations.
- Corrective actions if any batches fail the quality tests.
- Perform random audits in retail stores to ensure that all safety protocols are being followed and that employees are complying with the store's established procedures.
- Assess the store environment, procedures, and employee behaviors to identify potential risks or areas of non-compliance.
- Develop and implement training programs for new hires, ensuring they understand all processes related to beverage production, quality control, and safety protocols.
- Coordinate hands-on training, classroom instruction, and on-the-job learning opportunities.
- Tailor training to individual learning styles, ensuring all trainees understand their roles and responsibilities.
- Regularly assess trainee performance through observation, quizzes, and practical assignments.
- Provide constructive feedback on trainee progress, identifying areas for improvement and offering additional support if needed.
- Track individual progress and ensure trainees are meeting key performance indicators (KPIs) for their roles.
- Serve as a mentor to trainees, offering advice and assistance with both technical skills and professional development.
- Act as a point of contact for any questions or concerns trainees may have during their training period.
- Foster a positive and supportive learning environment to boost morale and engagement.
- Maintain detailed records of trainee performance, feedback, and progress reports.
- Submit regular progress updates to management and human resources regarding the trainees achievements and areas of concern.
- Ensure that all training materials are up-to-date and in line with company procedures and safety regulations.
- Continuously evaluate and improve the training program based on trainee feedback and company needs.
Qualifications
- Interpersonal Skills, Communication, and Customer Service skills
- Experience as a Barista or in food and beverage preparation
- Ability to train and mentor new baristas
- Strong communication and problem-solving skills
- Previous experience in a leadership or supervisory role is a plus
- Knowledge of coffee brewing techniques and specialty coffee is beneficial
- High school diploma or equivalent required
