Banquet Sales Executive

Filinvest Hospitality Property: Quest Plus Conference Center Clark

Experience: At least 2-3 years of experience in Banquet Sales, Events Management, Sales and Marketing, Hospitality Sales, or a related field.

Create exceptional experiences with Filinvest Hospitality. We are hiring a Banquet Sales Executive with the following expertise:

Meets and Exceeds Customer and Team Members Expectations

• Demonstrate the highest standards of professionalism, ethics, and service excellence while upholding the company's culture, guiding principles, and core values.
• Deliver a consistent and exceptional guest experience to both internal and external clients.
• Review guest feedback from available channels and utilize service insights to improve banquet sales and event service delivery.
• Take ownership of guest concerns and provide timely and effective service recovery within the scope of authority.
• Promote and represent the hotel's brand image professionally at all times.
• Maintain a positive image of the property within the community and industry.

Revenue Generation and Management

• Conduct direct selling activities in accordance with assigned sales targets and banquet revenue goals.
• Prepare and present Requests for Proposal (RFPs), quotations, and banquet packages to prospective clients.
• Prospect and secure new business opportunities through:
• Direct sales calls
• Telephone prospecting
• Sales blitz activities
• Community engagements
• Industry networking
• Digital prospecting
• Supplier and partner referrals
• Qualify business opportunities from in-house and external sources.
• Meet and entertain clients during site visits, social gatherings, and sales activities.
• Present, promote, sell, and upsell banquet and event options to maximize revenue opportunities.

Account Management

• Establish and maintain strong working relationships with key accounts and target clients.
• Conduct client meetings, property tours, appointments, correspondence, and client entertainment activities.
• Organize hotel tours and site inspections for:
• Local clients
• Overseas travel agents
• Tour operators
• Corporate accounts
• Event organizers
• Address guest comments, feedback, and suggestions to improve services and products.
• Maintain positive relationships with travel agents, event coordinators, suppliers, and other business partners.

Events Management

• Support and supervise the administrative and operational execution of events.
• Coordinate closely with all relevant departments regarding organizer requirements and last-minute event changes.
• Prepare and distribute event communications and documentation, including:
• Guest Information Sheets (GIS)
• Banquet Event Orders (BEO)
• Event Briefs
• Operational Updates
• Attend pre-event and post-event meetings as required.
• Recommend and coordinate with suppliers and contractors for event requirements.
• Participate in sales activities, client functions, roadshows, and promotional events as required.
• Be available to work extended hours when necessary to achieve departmental goals and ensure successful event execution.

Strategic Planning

• Assist the Events Sales Manager in conducting market surveys, market intelligence gathering, and SWOT analyses.
• Monitor competitor activities, promotions, and industry trends.
• Identify major revenue-generating opportunities, including:
• New businesses entering the market
• Industry developments
• Corporate expansions
• Government projects
• Special events
• Assist in developing weekly forecasts and analyzing business trends and occupancy fluctuations.
• Recommend appropriate sales strategies to support revenue and market share objectives.