Bank Assistant Manager Operations

The Manufacturers Life Insurance Co (Phils) Inc( Manulife Philippines )

Quezon City

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Posted 2 days ago
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Job Description

Position Responsibilities:

Lead and supervise daily operations, providing direction and coaching to onshore and/or offshore associates
Manage workflows, work volumes, and service levels to ensure efficiency, quality, and productivity targets are met
Communicate operational performance, metrics, and service‑level status to internal stakeholders
Ensure adherence to policies, procedures, and risk controls support audit responses and risk‑mitigation initiatives
Develop and engage team members through regular feedback, performance management, and employee engagement activities
Support and lead operational projects, process improvements, and corporate initiatives

Required Qualifications:

Prior supervisory experience or demonstrated exemplary performance as a tenured associate
Experience managing daily operations, workflows, and service‑level delivery in a regulated or service‑driven environment
Strong written and verbal communication skills, with the ability to provide clear feedback and reporting
Ability to work independently, manage multiple priorities, and meet deadlines with minimal supervision
Strong collaboration skills when working with Compliance, internal teams, and impacted stakeholders

Preferred Qualifications:

Banking, financial services, or insurance operations experience
Experience leading onshore/offshore teams
Exposure to audit, risk management, or control frameworks
Experience in project leadership or process‑improvement initiatives
Proficiency in data analysis, metrics management, and ad hoc reporting

We'll empower you to learn and grow the career you want.
We'll recognize and support you in a flexible environment where well-being and inclusion are more than just words.
As part of our global team, we'll support you in shaping the future you want to see.

About Manulife and John Hancock

Manulife Financial Corporation is a leading international financial services provider, helping people make their decisions easier and lives better. To learn more about us, visit .

Manulife is an Equal Opportunity Employer

At Manulife/John Hancock, we embrace our diversity. We strive to attract, develop and retain a workforce that is as diverse as the customers we serve and to foster an inclusive work environment that embraces the strength of cultures and individuals. We are committed to fair recruitment, retention, advancement and compensation, and we administer all of our practices and programs without discrimination on the basis of race, ancestry, place of origin, colour, ethnic origin, citizenship, religion or religious beliefs, creed, sex (including pregnancy and pregnancy-related conditions), sexual orientation, genetic characteristics, veteran status, gender identity, gender expression, age, marital status, family status, disability, or any other ground protected by applicable law.

It is our priority to remove barriers to provide equal access to employment. A Human Resources representative will work with applicants who request a reasonable accommodation during the application process. All information shared during the accommodation request process will be stored and used in a manner that is consistent with applicable laws and Manulife/John Hancock policies. To request a reasonable accommodation in the application process, contact .

Working Arrangement

Hybrid