Job Description
- As a Bahasa Indonesia Bilingual Customer Service Associate for our Music Streaming Services account in Shaw, and you'll be managing subscriptions, assisting with account registration, and handling cancellation requests to ensure our customers enjoy a seamless music experience.
- Provide bilingual customer support (English + Bahasa) across multiple channels (live and non-live)
- Handle Email/Chat/Calls for the customers using the provided tools
- Resolve the customer's issue. Establish and maintain rapport with consumers
- Accurately capture all required information in the respective tools
- Accurately report all happenings on the email/chat/calls to the respective supervisor/lead
- Complete all given tasks within the time specified
- Adhere to the rules and regulations of the company
- Adhere to the non-disclosure agreement
Minimum Qualifications
- Finished at least 2 years in college (or High School Graduate + relevant work experience)
- Excellent English and Bahasa written and verbal communication skills
- Working knowledge on computers
- Good customer service and problem solving skills
- Meet the specific daily targets with respect to the Key Result Areas
Perks and Benefits
At Sutherland, you're a big deal. That's why from day one, you'll enjoy perks and benefits designed to help you grow, achieve more, and build the career you deserve.
- Paid training
- Paid time off
- Vision, dental, and health benefits
- Same-sex Partner Dependent for HMO
- Flexible scheduling based on program needs
- Performance incentives on selected programs
- World-class virtual support
- Career development & advancement opportunities
